Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Contractor Hub (“Contractor Hub”, “we”, “us”, or “our”) collects, stores, processes, uses, shares, and protects personal and business information obtained through our website, applications, contractor onboarding systems, funding facilitation services, forms, communications, and related platforms.

Contractor Hub is committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act (“ECTA”), and other applicable South African laws.

By accessing or using Contractor Hub, submitting information, completing forms, or interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. ABOUT CONTRACTOR HUB

Contractor Hub operates as a contractor participation, contractor networking, and funding facilitation platform supporting contractors operating within South Africa.

Contractor Hub:

  • assists contractors with funding readiness support;
  • facilitates introductions to independent funding partners;
  • supports contractor participation within a national contractor network;
  • collects and processes contractor-related information;
  • supports contractor business visibility and operational participation.

Contractor Hub is not a lender, registered credit provider, financial institution, or financial services provider.

3. INFORMATION WE COLLECT

Contractor Hub may collect personal, business, operational, financial, and technical information including but not limited to:

3.1 Personal Information

  • Full names
  • Identity numbers
  • Passport numbers
  • Telephone numbers
  • Email addresses
  • Physical addresses
  • Job titles
  • Director information

3.2 Business Information

  • Company names
  • CIPC registration details
  • VAT numbers
  • CIDB grading information
  • Industry sectors
  • Business operational details
  • Contractor classifications
  • Business locations

3.3 Financial & Funding Information

  • Funding requirements
  • Banking details
  • Financial statements
  • Turnover information
  • Cash flow information
  • Project values
  • Funding history
  • Project funding requirements

3.4 Contractor & Project Information

  • Active projects
  • Project documentation
  • Purchase orders
  • Contracts
  • Invoices
  • Supplier information
  • Workforce information
  • Equipment information

3.5 Technical Information

  • IP addresses
  • Browser information
  • Device information
  • Website usage activity
  • Cookies and tracking information
  • Session activity
  • Referral sources

4. HOW WE COLLECT INFORMATION

Information may be collected through:

  • website forms;
  • contractor registration forms;
  • funding application forms;
  • uploaded documentation;
  • email communications;
  • WhatsApp communications;
  • SMS communications;
  • phone calls;
  • cookies and analytics technologies;
  • third-party integrations;
  • marketing campaigns;
  • CRM systems;
  • contractor onboarding processes.

5. PURPOSE OF INFORMATION COLLECTION

Contractor Hub collects and processes information for purposes including:

  • contractor onboarding;
  • contractor participation;
  • contractor network development;
  • funding readiness assessments;
  • funding facilitation;
  • contractor verification;
  • business verification;
  • contractor opportunity matching;
  • operational administration;
  • customer support;
  • communications;
  • marketing;
  • analytics;
  • compliance obligations;
  • fraud prevention;
  • service improvement;
  • industry research and operational analysis.

6. LEGAL BASIS FOR PROCESSING

Contractor Hub processes information on the basis of:

  • user consent;
  • contractual necessity;
  • legitimate business interests;
  • legal obligations;
  • operational requirements;
  • contractor participation requirements.

By submitting information through Contractor Hub, users expressly consent to the processing activities described in this Privacy Policy.

7. POPIA CONSENT

By using Contractor Hub or submitting information through the platform, users expressly consent to Contractor Hub:

  • collecting information;
  • storing information;
  • processing information;
  • profiling contractor information;
  • verifying information;
  • sharing information with relevant funding partners and service providers;
  • communicating with users;
  • retaining information for operational purposes.

Users acknowledge that certain information may be processed electronically and through automated systems.

8. INFORMATION SHARING

Contractor Hub may share information with:

  • independent funding partners;
  • verification providers;
  • professional advisors;
  • cloud hosting providers;
  • CRM and software providers;
  • payment processors where applicable;
  • analytics providers;
  • marketing providers;
  • regulatory authorities where legally required;
  • compliance service providers.

Contractor Hub does not sell personal information to unrelated third parties.

9. FUNDING FACILITATION DISCLOSURE

Contractor Hub facilitates introductions between contractors and independent third-party funding partners.

Where users apply for funding support or funding-related services, Contractor Hub may share relevant information and documentation with selected funding partners for assessment purposes.

Funding decisions remain solely at the discretion of independent funding partners.

Contractor Hub does not guarantee funding approval.

10. DATA RETENTION

Contractor Hub may retain personal and business information for periods reasonably necessary for:

  • operational purposes;
  • contractor participation;
  • funding facilitation;
  • legal compliance;
  • dispute resolution;
  • reporting requirements;
  • business analytics;
  • contractor network administration.

Information may be retained even after services conclude where legally permissible.

11. DATA SECURITY

Contractor Hub undertakes to implement reasonable technical and organisational safeguards to protect information against:

  • unauthorised access;
  • misuse;
  • loss;
  • destruction;
  • alteration;
  • unlawful disclosure.

Security measures may include:

  • encrypted systems;
  • access controls;
  • secure hosting;
  • password protection;
  • firewall technologies;
  • restricted access procedures.

However, no digital system can be guaranteed completely secure, and users acknowledge the inherent risks associated with online data transmission.

12. COOKIES & TRACKING TECHNOLOGIES

Contractor Hub may use:

  • cookies;
  • tracking pixels;
  • analytics tools;
  • remarketing technologies;
  • session tracking tools.

These technologies may be used to:

  • improve website performance;
  • analyse website traffic;
  • personalise user experience;
  • monitor marketing performance;
  • improve operational functionality.

Third-party technologies may include:

  • Google Analytics;
  • Meta Pixel;
  • CRM tracking tools;
  • advertising technologies.

Users may disable cookies through browser settings, although certain website functionality may be affected.

13. MARKETING COMMUNICATIONS

Users may receive:

  • contractor-related updates;
  • funding-related communications;
  • industry news;
  • contractor opportunities;
  • newsletters;
  • promotional communications.

Communications may be delivered through:

  • email;
  • SMS;
  • WhatsApp;
  • phone calls;
  • digital advertising.

Users may opt out of marketing communications at any time by contacting:
info@contractorhub.co.za

14. CROSS-BORDER PROCESSING

Contractor Hub may utilise cloud-based or third-party systems that process or store information outside South Africa where legally permissible.

By using Contractor Hub, users consent to such processing where necessary for operational purposes.

Contractor Hub undertakes to implement reasonable safeguards relating to such processing where required.

15. USER RIGHTS

Subject to applicable law, users may request:

  • access to personal information;
  • correction of inaccurate information;
  • deletion of information where permissible;
  • withdrawal of consent;
  • objection to direct marketing;
  • information regarding processing activities.

Requests may be submitted to:
info@contractorhub.co.za

Contractor Hub may request verification of identity before processing requests.

16. THIRD-PARTY WEBSITES

Contractor Hub may contain links to third-party websites or services.

Contractor Hub:

  • does not control third-party platforms;
  • is not responsible for third-party privacy practices;
  • does not accept liability for third-party conduct.

Users access third-party platforms at their own risk.

17. CHILDREN’S PRIVACY

Contractor Hub is intended for business and professional use only.

Contractor Hub does not knowingly collect information from individuals under the age of 18 years.

18. AUTOMATED PROCESSING & ANALYTICS

Contractor Hub may utilise automated systems, analytics tools, and profiling technologies for:

  • contractor scoring;
  • funding readiness assessments;
  • operational analytics;
  • system optimisation;
  • marketing analysis;
  • contractor participation analysis.

These systems assist Contractor Hub in improving services and operational processes.

19. CHANGES TO THIS PRIVACY POLICY

Contractor Hub reserves the right to amend or update this Privacy Policy at any time.

Updated versions may be published on the website without prior notice.

Continued use of Contractor Hub constitutes acceptance of updated policies.

20. CONTACT DETAILS

Contractor Hub

Website: https://contractorhub.co.za/
Email: info@contractorhub.co.za

21. WEBSITE FORM CONSENT

By submitting any form through Contractor Hub, users expressly confirm and agree that:

  • the information submitted is accurate;
  • Contractor Hub may process submitted information;
  • information may be shared with relevant funding partners and service providers;
  • Contractor Hub may contact users regarding contractor participation and funding-related matters;
  • users consent to communication through email, SMS, WhatsApp, and telephone.

22. DISCLAIMER

Contractor Hub operates as a contractor participation and funding facilitation platform.

Contractor Hub is not:

  • a lender;
  • a registered credit provider;
  • a financial institution;
  • a financial advisor.

All funding approvals and funding-related decisions remain subject to independent third-party assessment and approval processes.

23. INFORMATION OFFICER

Information Officer: Contractor Hub
Email: info@contractorhub.co.za

24. GOVERNING LAW

This Privacy Policy shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

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